Terms and conditions

Coffee & Excel, 74 Beechwood Avenue, Lower Ranelagh, Dublin 6, Ireland. Email hello@coffeeandexcel.com. By creating an account you agree to these terms and to our privacy policy.

You must be 18 or over and give a real email address. Keep your password to yourself; you’re responsible for what happens in your account. One account per person.

Coffee & Excel helps you build a CV from experience you confirm, tailor it to jobs, write cover letters and follow-ups, and practise for interviews. Much of this uses AI, and every suggestion is checked against your own facts, but it is assistance, not professional, legal, financial or careers advice.

You decide what you send. Read everything before you use it, and only send claims you can stand behind in an interview. We don’t promise interviews, offers or any particular outcome, and checks of your CV against a job are never a prediction of being hired.

Your CV, answers and everything you add stay yours. You give us the permission needed to store and process them to provide the service, as described in the privacy policy, and nothing more. Only upload information you have the right to use; don’t upload anyone else’s personal details beyond what normally appears on a CV (such as a referee you’ve asked).

The Free plan includes starter credits and daily limits. Basic and Advanced are monthly subscriptions at the prices on our pricing page, shown in your currency and including VAT where it applies. Each time a subscription payment succeeds, your credits are topped up to your plan’s monthly allowance; they aren’t added on top, and unused credits don’t carry over beyond the allowance.

Credits pay for generated work such as tailoring a CV, downloads and interview sessions. You’ll always see what something costs before it happens, and if a task fails, its credit is returned. Credits have no cash value and can’t be transferred.

Payments are taken by Stripe. Subscriptions renew automatically each month until you cancel. If a payment fails we’ll retry and tell you; your plan stays active for a short period while it’s sorted out.

If we change a plan’s price, we’ll email you at least 30 days before it applies to you, and you can cancel before then.

You can cancel at any time from Plan and credits in your workspace. Your plan continues until the end of the month you’ve paid for and then isn’t renewed. We don’t give refunds for part of a month.

When you subscribe, you ask us to start your plan straight away and acknowledge that, because your credits and features are provided immediately, you lose the 14-day right to cancel and get a refund once the service has started.

This doesn’t affect your legal rights if something we provide is faulty or not as described. If something has gone wrong, email us and we’ll put it right, including a refund where that’s fair.

Don’t misuse the service: no attempts to get into other accounts or our systems, no automated or bulk use, no reselling, and nothing unlawful, abusive or that infringes someone else’s rights. Daily limits keep the service fair for everyone. We may suspend or close an account that breaks these terms; where we can, we’ll tell you first and refund any unused paid period if we close it without good reason.

We keep improving the service, so features may change. We aim to keep it available but can’t guarantee it will always be uninterrupted. If we change these terms in a way that matters, we’ll email you before the change takes effect.

We provide the service with reasonable care and skill. We aren’t responsible for losses that weren’t foreseeable, for decisions employers make, or for how you use what the service produces. Apart from that, our total liability to you is limited to the amount you’ve paid us in the 12 months before the claim.

Nothing in these terms limits liability that can’t be limited by law, including for death or personal injury caused by negligence or for fraud, or takes away your rights as a consumer.

These terms are governed by the laws of Ireland. If you live elsewhere in the EU or in the UK, you also keep the protection of your own country’s consumer laws and can bring a claim there. If you have a complaint, email hello@coffeeandexcel.com and we’ll respond within 14 days.